Vendor Standards Ensure Quality, Professionalism

2/18/2021 (Permalink)

Our technicians undergo extensive restoration training and certification through an IICRC-approved school.

As an insurance agent, you want to deliver the best service possible for clients. When extensive damage in a commercial property in Serenada, TX, means needing the help of a fire, water and mold restoration company, you and your client deserve high-quality professionalism. When a company has an established vendor program, it provides peace of mind that the claims and restoration process will be done right.

High Standards

As a provider with more than 1,700 franchises in the United States and Canada, SERVPRO is dedicated to only having professionals that are thoroughly trained and certified. Every franchise employee completes certification courses, including:

• Crew training
  
• Fire restoration
  
• Water restoration
  
• Cleaning upholstery and carpet
  
  

To become a new franchisee, the owner must complete a 15-day program at corporate. It is designed to cover all types of restoration, as well as mold mitigation. Ongoing training includes e-courses and IICRC-specific training. There are also opportunities for insurance professionals to partake in credit or noncredit courses related to the restoration industry.
Franchises that wish to become part of the national accounts must adhere to 21 guidelines and complete annual compliance checks. These guidelines include a background check on every technician and all insurance requirements are up to date. For an insurance agent, that means confidence that all the people doing the work can be trusted and all industry standards will be met.

Easing the Claim Process
Along with high standards for the job being done, all the work behind the scenes is imperative to a smooth claim. An online claims center provides up-to-date information vital for success. It includes a complete job file, estimate details, associated paperwork, pending and completed jobs, performance data, and much more.
The role of an insurance agent requires delicately balancing the client’s needs and minimizing costs. Counting on a professional who adheres to the highest standards helps make every step of the process easier.